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Benchmarking Customer Service Academies

17th March 2011

Ashfield were delighted to host 8 members of the Abu Dhabi interior ministry on a customer service benchmarking tour this week

The Abu Dhabi interior ministry are currently developing their customer service and learning strategy with Ashfield' s Middle Eastern partner Ethos. The  tour included a visit to the National Express East Anglia Customer Service Academy in Stratford, where the NXEA Head of Learning and Development Victor Fromm outlined the key strategies and challenges for delivering customer service and learning in the rail industry.

The project work builds on some work Ashfield carried out last year to help the South Queensland Transport Authority Translink plan the the development of its own learning academy 

For more information on developing a world class learning academy contact Colin Jones on 07889 267 293 or email him on

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